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There are many good reasons to use 911; for emergency you are unsure about your location; you do not know the non-emergency number; or you are in doubt if an incident is an emergency.
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Professionally trained Public Safety Telecommunicators answer all 911 calls whether it is a wired or cellular telephone. Should the call require contact with another agency, we will transfer your call to the proper agency. If you are on or near the border with another county there is a chance your call will be answered by another agency. Please explain your location and you will be transferred to us.
Do not hang up. Allow the telecommunicator to answer and explain that it was an accidental call. We are obligated to call back and confirm there was no emergency. If we are unable to contact the caller but have an accurate location, law enforcement will respond.
Eaton County Central Dispatch dispatches all police, fire and ambulance agencies in Eaton County.
Yes, in Eaton County you can text to 911.
Yes, our Center subscribes to a telephone translation service providing access to interpreters who speak more than 170 languages and are available 24 hours a day, 7 days a week.
We keep Event Reports for ten years and recordings for one year. Recordings include telephone calls and radio traffic.
Eaton County Central Dispatch can provide an Event Report for the incident. You can also request recordings of the telephone call and/or the radio traffic between the responding units and dispatch. Recordings can be provided to you on a CD that plays on a computer or it can be emailed to you through a secure web site. Event Reports are kept 10 years and recordings for 1 year. Please refer to the website Freedom of Information (FOIA) page to send a FOIA request.
Eaton County Central Dispatch does not provide the police report or body cam videos. You request those from the police agency that handled the incident.